The Ground Squirrel Café

Shipping & Returns

Everything in the shop is printed to order by our partner studios and sent straight to you. If something goes wrong, we will put it right.

Shipping

  • Where we ship. To every country listed in the cart. Because of the EU Packaging and Packaging Waste Regulation (PPWR), we currently cannot ship to the EU or EEA. If your country is missing, join the waitlist on any product page.
  • What it costs. Shipping is calculated from your country and the largest item in your cart, and you see it before you pay. A cart with several items pays one shipping rate, not one per item. Phone cases ship for a flat CHF 6.
  • How long it takes. Each item is made for you, which takes a few business days. The estimated delivery window for your country is shown at checkout. Delivery times are estimates, not guarantees.
  • Where it comes from. Your order ships from the partner studio closest to your address, so it takes the short route.
  • Prices, taxes and customs. Prices are in Swiss francs (CHF). Any sales tax or VAT that applies is calculated at checkout. Depending on your country, customs may charge import duties or fees on delivery. These are set by your country and paid by the recipient.

Canceling an order

Changed your mind right after ordering? Write to us as soon as possible. If production has not started yet, we cancel the order and refund you in full. Once your item is being made, you can still send it back under the 14-day returns below.

14-day returns

  • 14 days from delivery. You can return any item within 14 days of delivery, no reason needed.
  • Write to us first. Email hello@thegroundsquirrel.cafe with the email address you ordered with and what you would like to return. Please wait for our reply before sending anything: we will tell you where to send it.
  • Condition. The item must be unused, undamaged and in the condition you received it. Stickers must still be on their backing sheet.
  • Return shipping. You pay for sending the item back, and it travels at your risk until it reaches us. We recommend a service with tracking.
  • Your refund. Within 14 days of the item arriving back with us, we refund the price of the item to the payment method you used. The original shipping cost is not refunded.
  • Small items. Sometimes return shipping costs more than the item. In that case we may refund you and let you keep it.

Damaged, faulty or wrong item

If your order arrives damaged, has a printing fault, or is not what you ordered:

  • Tell us within 14 days of delivery at hello@thegroundsquirrel.cafe, with a photo of the item and of the packaging.
  • We send you a replacement free of charge or, if you prefer, refund you in full, including shipping.
  • You do not need to send the damaged item back unless we ask you to.

Colors on paper and on a phone case can look slightly different from how they look on your screen. That is not a fault.

Lost packages

If your order has not arrived 10 business days after the latest delivery date shown at checkout, write to us. We will check with our print partner and, if the package is lost, send a replacement or refund you.

If a package comes back to us because the address was incomplete or wrong, or because it was not collected, we can send it again once the new shipping has been paid.

These promises come on top of your statutory rights, not instead of them. Your statutory warranty rights for defects under the Swiss Code of Obligations (Art. 197 ff. CO) remain unaffected. If the law of the country you live in gives you more rights as a consumer, those rights apply.